Case Study : Gippsland Water
Delivering Business Critical Communications in Remote Locations
Gippsland Water's catchment covers an area of over 5000 sq km. A Tait Tier 3 trunking system has provided a robust communication system for workers and improved health and safety.
Gippsland Water delivers reliable, high-quality water, wastewater and waste recovery services to domestic and commercial clients across Central Gippsland in Victoria, Australia, which has a population of approximately 140,000 people. Gippsland Water provides water to nearly 65,000 properties and wastewater services to around 58,000 properties, including commercial customers in the dairy, energy, and pulp and paper industries.
- Workers are often working in remote locations so monitoring them and being aware of any issues is critical.
- The company's operation involves a number of processing plants, which are dangerous by nature making quick, clear communication vital should an incident occur.
- For utility businesses like Gippsland there is the potential for an incident to not only impact staff but to also affect a vast number of consumers very quickly so it is imperative that they react promptly and effectively if the service is threatened, and communications are key in achieving this.
Updating the system presented the opportunity to take advantage of the benefits of digital radio, providing for a reliable voice, health and safety communications solution.
The solution CommSite has provided to Gippsland Water comprises a multisite Tait DMR Tier 3 trunking system, which offers the flexibility to make individual or group calls, location reporting and call prioritisation and Crosswire software providing voice dispatch, call recording, text messaging and location services. Crosswire is a fully featured radio management solution designed to maximise the capability of the Tait Tier 3 platform. The radio system supports Tait 9300 digital radios, which are extremely rugged and ideal for this type of application. Built-in GPS tracking in the TP9300 portable radios used with Crosswire makes it possible to track the location of radio users so that, in the event of an incident, help can be quickly dispatched. The system also includes a large number of Tait TM9300 in-vehicle mobile radios.
CommSite installed one main control at three Gippsland Water with a second disaster recovery centre located away from the main offices, with a redundant network controller and Crosswire installation. Using a software dispatch solution allows for high flexibility allowing dispatchers to operate anywhere there is an IP connection to the radio system.
CommSite, supported by Logic Wireless, provides maintenance and support for the Crosswire despatch systems used by Gippsland.
Providing For Business Continuity
Thank you to Gippsland Water supporting us in creating this case study.