SMC Gateway - a world of opportunity

SMC Gateway brings you the opportunity to add value by creating custom solutions for your customers that offer automation and accountability. It will enable you to provide them with solutions to an infinite range of issues.

Creating a solution for issuing and managing job tickets

What?

A typical system would enable:

  • The operator to allocate tasks to radio users (including multiple tasks if necessary)
  • Radio users to accept or decline tasks or put tasks on hold
  • Radio users to indicate when they have accepted, started and finished the task and send status updates
  • All updates, with times, to be logged and reported

Why?

Accountability and transparency. Ticketing makes it very obvious who should be doing what, who is performing well and where there are areas for improvement. It allows those responsible for managing the system to set KPIs and prove delivery or highlight issues. No more relying on passing of voice messages with job information that could be mis-understood or forgotten.

Where?

This type of system could be used to organise hospital porters, maintenance staff etc. 

Inspired? What next?

If you would like to know more about SMC Gateway, full technical details are available on the SMC Gateway page or call us to discuss the application you're considering it for.

We can provide as little or as much help as you require in exploring the potential of the SMC Gateway.

The configuration programming is very visual using a browser-based flow editor with nodes and virtual wires. You can see basic flows on the support section of the SMC website. If your competent and confident just call us with any questions you have.

We offer dealer training events and online team view training.

If you’re setting up in your client’s office or premises, with the client’s permission, we can access the PC via team view to support you.

We can accompany you for client training or this can also be done remotely via team view.

 

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